ReflexAI https://www.reflexai.com/ AI-powered tools for better support Wed, 03 Dec 2025 17:54:43 +0000 en-US hourly 1 https://www.reflexai.com/wp-content/uploads/2024/01/cropped-ReflexAI-Favicon-60x60.png ReflexAI https://www.reflexai.com/ 32 32 AI for Sales Teams: How Simulation Improves Sales Performance https://www.reflexai.com/insights/blog/ai-for-sales-teams-how-simulation-improves-sales-performance/ Wed, 03 Dec 2025 17:48:23 +0000 https://www.reflexai.com/?p=6000 Most traditional sales training programs rely on inconsistent and time consuming methods. Reps training under traditional means forget more than 80% of the information they’re taught within 90 days. But with the rise of AI, sales leaders have the opportunity to completely reimagine how they approach training.

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]]> Hiring Simulations: Using AI to Improve Recruiting Efficiency & Decision Quality https://www.reflexai.com/insights/blog/hiring-simulations-using-ai-to-improve-recruiting-efficiency-decision-quality/ Thu, 20 Nov 2025 18:46:16 +0000 https://www.reflexai.com/?p=5934 Learn how AI simulations can help you spot real skills earlier, reduce hiring mistakes, and strengthen decision quality. If you want a faster, more accurate way to evaluate candidates and build stronger teams, this article is worth your time.

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]]> How to Choose Training Simulation Software https://www.reflexai.com/insights/blog/how-to-choose-training-simulation-software/ Wed, 12 Nov 2025 20:27:24 +0000 https://www.reflexai.com/?p=5920 Choosing new training simulation software shouldn’t feel like a guessing game. With so many vendors making the same promises, it can be difficult to tell the difference between what sounds good in a demo and what will actually drive results in practice.

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]]> The AI Revolution on Customer Service Teams https://www.reflexai.com/insights/blog/the-ai-revolution-on-customer-service-teams/ Wed, 05 Nov 2025 18:50:07 +0000 https://www.reflexai.com/?p=5873 There are major gaps when it comes to trust and satisfaction, which are two of the most critical factors in customer service. But now, with AI reshaping every corner of the business landscape, leaders have the opportunity to re-think what customer service can look like. 

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]]> AI Avatars: A Key to More Impactful Virtual Training https://www.reflexai.com/insights/blog/ai-avatars-a-key-to-impactful-virtual-training/ Wed, 29 Oct 2025 15:35:33 +0000 https://www.reflexai.com/?p=5813 Training through roleplays, like those offered through ReflexAI’s Prepare platform, is a powerful and immersive learning experience. But using generic, staged images can break the illusion of reality and dilute the impact of your simulations.

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]]> Introducing the Next Generation of ReflexAI Studio  https://www.reflexai.com/insights/blog/introducing-the-next-generation-of-reflexai-studio/ Thu, 23 Oct 2025 13:00:00 +0000 https://www.reflexai.com/?p=5793 Over time, we set out to capture that same depth in a self-serve experience with ReflexAI Studio. The result was a system that balanced quality and nuance with speed and ease of use. And this month, we’re making our biggest update to Studio ever.

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]]> How to Know if Training is Working https://www.reflexai.com/insights/blog/how-to-know-if-training-is-working/ Tue, 14 Oct 2025 17:28:00 +0000 https://www.reflexai.com/?p=5752 Is your training actually working? Learn how to measure what matters and maximize the ROI of every training dollar.

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]]> Why ReflexAI Launched Software Simulations  https://www.reflexai.com/insights/blog/why-reflexai-launched-software-simulations/ Tue, 07 Oct 2025 16:48:56 +0000 https://www.reflexai.com/?p=5694 ReflexAI’s Software Simulations are designed to help agents build tool fluency and conversational excellence – all within one innovative platform. See how Software Simulations could transform your team.

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]]> A Guide to Dealing with Angry Customers https://www.reflexai.com/insights/blog/how-to-handle-angry-customers-complete-guide-for-call-centers-support-teams/ Tue, 30 Sep 2025 15:53:10 +0000 https://www.reflexai.com/?p=5632 Learn how to handle angry customers with empathy and skill. Discover proven de-escalation strategies, signs of anger to watch for, and how AI impacts customer frustration.

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]]> Raising the Standard of Healthcare Contact Centers https://www.reflexai.com/insights/blog/raising-the-standard-of-healthcare-contact-centers/ Thu, 18 Sep 2025 17:48:30 +0000 https://www.reflexai.com/?p=5596 Healthcare contact centers face the dual challenge of delivering empathetic patient care while navigating strict compliance requirements. Discover how AI-driven simulations and real-time feedback are helping training managers and operations leaders raise performance standards, strengthen compliance, and improve patient trust.

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